How To Guide

  • Do not use gel pack directly on skin, (use The Hug Cover). 
  • Regularly inspect your gel pack for any signs of  damage or leaks. Do not use if damaged. 
  • Use only as directed. 
  • Do not overheat in the microwave, as this can cause the gel pack to burst. 
  • Do not use on broken skin, and discontinue use if irritation occurs.
  • Children must be supervised by a guardian when using the gel pack to ensure safe use. 

Heat it up or Cool it down in 3 easy ways

FREEZER METHOD

  1. Place the gel pack in the freezer as flat and even as possible for at least 2 hours. 
  2. Do not apply the gel pack directly to the skin. Insert into The Hug Cover before use. 
  3. For safety reasons, it's important to apply The Hug cold for no more than 20 minutes at a time. Repeat every 45-60 minutes as needed. 
  4. Store the gel pack in the freezer when not in use for cold application. 

BOILING WATER METHOD 

  1. Boil 4-5 litres of water. 
  2. Remove the pot from the heat source. 
  3. Place the gel pack in the water for 10 minutes. You can secure each strap to your container with pegs to keep the straps out of the water. 
  4. Carefully remove the gel pack and dry it with a towel. 
  5. Gently place The Hug Cover on before applying it to your body. 
  6. Do not apply the gel pack directly to the skin. Insert into The Hug Cover before use. 

MICROWAVE METHOD 

Note: Microwave ovens vary in power, so you will need to determine the correct heating time for your microwave oven with care. To avoid burns or damage to the gel pack it is best to start heating cautiously and gradually increase the time to achieve the desired heat. 

  1. Lay the gel pack flat in the microwave with or without the cover, ensuring the gel is evenly distributed. Fold the straps in and place the gel pack so it rotates freely without touching the walls inside the microwave. 
  2. If the gel pack is at room temperature, heat on high for 30 seconds (times will vary depending on microwave power) and let it stand for 30 seconds. It is important not to let the gel pack bulge; if it does, stop immediately to avoid bursting. 
  3. If frozen, heat on high initially for 45 seconds, and let stand for 45 seconds before heating further to desired temperature. 
  4. If additional heating is needed, turn over the gel pack and heat in 10-20 second increments, checking after each increment until the desired temperature is achieved (check to ensure the gel is still evenly distributed). 
  5. Once the gel pack is heated to the desired level, ensure The Hug Cover is on the heated gel pack before applying it to your body to avoid burning the skin. 
This product is intended for general hot and cold therapy and is not a substitute for professional medical advice or treatment. Follow all instructions carefully to avoid injury. Discontinue use immediately if the gel pack is damaged, leaking, or causes irritation. Always supervise children when using this product.
If you have concerns about using this product, consult a healthcare professional.

How to put the cover on

1. Prepare the gel pack: Fold one of the Velcro straps flat against the instruction side of the gel pack.
2. Open the cover: Undo the Velcro on one end of the cover.
3. Slide in: With the strap still folded in, feed that end of the gel pack into the cover, just like putting a pillow into a pillowcase.
4. Seal the first side: Close the Velcro securely on the end you just opened.
5. Free the strap: Open the other end of the cover, pull the strap through, & fold it back into place.
6. Seal it up: Close the Velcro on this end & you’re ready to go!