Safety & Care

Looking after your Hug properly will help ensure it remains safe, comfortable, and ready to use whenever you need it.

Important Safety Information

  • Always use The Hug Cover or place The Hug over clothing. Do not apply the gel pack directly to your skin.
  • Inspect your gel pack regularly for signs of damage or leaks.
  • Do not use a damaged or leaking gel pack.
  • Do not overheat your Hug.
  • Do not use The Hug on broken skin.
  • Discontinue use if irritation occurs.
  • Children should always be supervised when using The Hug.
  • Skin sensitivity can vary, especially during injury, illness, inflammation, or periods of pain.
  • The Hug should feel comfortably warm or cool, never uncomfortably hot or cold.

Caring for Your Hug

  • Store your gel pack flat when possible.
  • Keep your gel evenly distributed between the sections.
  • Store in the freezer if regularly using cold therapy.
  • Wash your cover according to the care instructions.
  • Allow the gel pack to cool between heating cycles.

Still Have Questions?

Visit our FAQs or get in touch with us — we're always happy to help.

This product is intended for general hot and cold therapy and is not a substitute for professional medical advice or treatment. Follow all instructions carefully to avoid injury. Discontinue use immediately if the gel pack is damaged, leaking, or causes irritation. Always supervise children when using this product. If you have concerns about using this product, consult a healthcare professional.