The Hug - Mini

Materials

• Ingredients of gel pack: Non-toxic and biodegradable - Water 79.9%, Glycerine 15%, CMC 5%, Preservative 0.1%
• Gel pack material: Single layer of 30-micron thick polyester fabric which is durable, lightweight and environmentally friendly
• Gel pack strap: elastic with Velcro end
• Cover: 50% linen 50% cotton blend with Velcro end

Measurements

• Mini gel pack (not including the straps): 25 x 13 cm
• Elastic gel pack strap (attached to the gel pack): 36 x 5cm each when relaxed
• Mini cover: 28.5 x 13

Safety

Heat varies. Always test before use.

The Hug can become hot enough to cause burns if overheated.

• Heat gradually and cautiously in short increments
• Always test the temperature on your skin before wearing
• Use with The Hug Cover only - never directly on skin
• Do not strap tightly against bare skin, as this can intensify heat

Some people may be more sensitive to heat, while others may tolerate higher
temperatures - both can increase the risk of burns if not carefully monitored.
It is recommended to use for 20 minutes at a time.

• Do not use on broken or irritated skin
• Discontinue use if discomfort or irritation occurs
• Regularly inspect for damage or leaks - do not use if damaged
• Children must be supervised at all times

Cold Application

• Freeze flat for at least 2 hours
• Always use with The Hug Cover - not directly on skin
• Apply for no more than 20 minutes at a time
• Allow 45–60 minutes between applications

Store in the freezer when not in use for cold therapy.

Hot Application

Hot Water Method

• Bring water to boil in a pot, then remove from heat before placing The Hug in
• Avoid heating in actively boiling water
• Holding the straps, carefully submerge the gel pack into the hot water for up to 10 minutes - keeping the straps dry. Use pegs to secure the straps to the rim of the pot.

Remove carefully, dry with a towel, and let it sit for 2 minutes before
inserting into The Hug Cover.

Before applying:
Insert into The Hug Cover and test on your skin first.
To avoid burns ensure it feels comfortably warm - not hot.

Microwave Method

Microwave power varies, below heating times based on average strength. Test your microwave strength before use. Heat cautiously and gradually to avoid burns or bursting the gel pack.

• Lay flat with gel evenly distributed
• Ensure the gel pack can rotate freely without touching the sides of the microwave

 From room temperature:
• Heat for up to 30 seconds, then let stand for 30 seconds
• Heat will continue to build after removal

From frozen:
• Heat for up to 45 seconds, then let stand for 45 seconds

If further heating is needed:
• Turn over and heat in 10–20 second increments only
• Check and gently massage gel between each increment

If the gel pack bulges, stop heating immediately. 

Before applying:
Insert into The Hug Cover and test on your skin first.
Do not apply if it feels too hot.

Mini gel pack

• Store gel pack in a clean, cool, dry place when not in use. Or store it in the freezer as flat as possible for convenient ice pack use when needed.
• To clean your gel pack, wipe gently with a cool damp cloth. Do not use chemicals to clean your Hug gel pack.

**Do not put your gel pack in the washing machine or the dishwasher.

At The Hug, we want you to feel completely confident with your purchase.
If for any reason you're not satisfied, we've got you covered. 

Returns
We’re a small brand and we really care about your experience. If something isn’t right with your Hug, please email us and we’ll help sort it!  We offer a money-back guarantee.

Exchanges
Need a different size or product? No problem. We offer exchanges within 30 days. Just get in touch and we’ll help sort the best option for you. Return and shipping costs of your original order will be all you need to worry about, we’ll handle the rest!

Refunds
Once we receive your return, we’ll process your refund within 7 business days. Refunds will be issued to your original payment method. 

Faulty Items
If you receive a faulty product, please contact us within 7 days of receiving it, and we'll arrange for a replacement or full refund. 

Shipping Information 
We aim to get The Hug to you as quickly as possible.

Usual shipping for New Zealand
Urban Areas: Free shipping on orders over $80. Orders under $80 have a flat shipping rate of $7.
Rural Areas: Flat rate of $9 for all rural deliveries. 
Standard delivery times from the time it leaves us: 2-5 business days for urban areas,
and 3-7 business days for rural locations. Please expect delays to delivery during local public holidays.

Australia
Flat rate of AUS $14 for all orders. Free delivery on orders over AUS $100
Delivery times: 3-5 business days. Please expect delays to delivery during local public holidays.

Please note: Shipping times can vary due to customs processing. We will provide tracking for all orders. 

Rest of the World
Currently, we only ship to NZ and Australia. However, we do hope to bring The Hug to other parts of the world soon! We would love to hear from you if you wish to have us ship to your country.

Need a little more info? Our FAQs are here to help