The Hug - Classic Cover
The Hug - Classic Cover
The Hug - Classic Cover
Refresh your Hug with our soft, breathable cotton/linen cover. Machine washable and designed for ultimate comfort and skin protection.
Fits: The Hug Classic gel pack.
50% Linen 50% Cotton fabric cover, available in three colours.
Comfort & Protection: The removable cover ensures skin protection from extreme temperatures, making The Hug safe and comfortable to use on a variety of areas, from your back to your wrists.
Eco-Friendly Materials: Cover made from Linen Cotton / gel pack made from non-toxic, biodegradable gel. The Hug is as kind to the environment as it is to your body.
Easy Care: The washable cover ensures The Hug stays fresh and ready for repeated use.
Simple to use: Just slide gel pack into cover and secure Velcro at each end. Make sure your cover is closed properly over your gel pack before use, do not apply gel pack directly yo the skin without your cover.
Heat it up or Cool it down in 3 easy ways
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Specifications
User & Safety Instructions
Important Care Information
Shipping & Exchange
Shipping & Exchange
At The Hug, we want you to feel completely confident with your purchase.
If for any reason you're not satisfied, we've got you covered.
Returns
You can return your unused Hug within 30 days of purchase for a full refund. Just ensure it's in its original condition, with packaging intact. Return shipping costs are the customer’s responsibility.
Exchanges
Need a different size or product? No problem! We offer exchanges within 30 days, provided the product is unused and in its original packaging. Shipping costs for exchanges are on us!
Refunds
Once we receive your return, we’ll process your refund within 7 business days. Refunds will be issued to your original payment method.
Faulty Items
If you receive a faulty product, please contact us within 7 days of receiving it, and we'll arrange for a replacement or full refund, including any shipping costs.
Shipping Information
We aim to get The Hug to you as quickly as possible, wherever you are in the world!
New Zealand
Urban Areas: Free shipping on orders over $50. Orders under $50 have a flat shipping rate of $7
Rural Areas: Flat rate of $7 for all rural deliveries.
Standard delivery times from the time it leaves us: 2-5 business days for urban areas,
and 3-7 business days for rural locations. Please expect delays to delivery between 17 Dec - 6 Jan.
Australia
Flat rate of $22 for all orders. Free delivery on orders over AUS $150.
Delivery times: 10-15 business days. Please expect delays to delivery between 17 Dec - 6 Jan.
Rest of the World
Shipping rates are quoted when you enter your address during check-out. Delivery times: 10-20 business days. Please expect delays to delivery between 17 Dec - 6 Jan.
Please note: Shipping times can vary due to customs processing in your country.
We will provide tracking for all international orders.
The Hug is a therapeutic device for hot and cold therapy. It is not intended to diagnose, treat, cure, or prevent any medical conditions. Always follow instructions for safe use.