Skip to product information
1 of 2

The Hug - Classic Gel Pack

The Hug - Classic Gel Pack

Regular price $40.00 NZD
Regular price Sale price $40.00 NZD
Sale Sold out

The Hug - Classic Gel Pack
Large gel pack only

Need an extra gel pack? Great idea! 
Having a second gel pack means you’re always ready. Keep one in the freezer for instant cold therapy, while the other stays warm and ready for day-to-day soothing comfort. It’s the perfect way to stay prepared and never miss a moment of relief. 

Our Classic gel pack sold separately, delivers reliable hot or cold therapy for targeted comfort. Ideal for larger areas like the back, stomach, shoulders and hips. Commonly used to ease sore necks, tension headaches, muscle fatigue, and general aches. Hot or cold therapy is also widely applied in managing symptoms associated with arthritis, post-surgery recovery, and everyday discomfort. 

Always read instructions before use and avoid direct contact with skin. 

Heat it up or Cool it down in 3 easy ways

View full details

Collapsible content

Specifications

Materials:

  • Ingredients of gel pack: Non-toxic and biodegradable - Water 79.9%, Glycerine 15%, CMC 5%, Preservative 0.1%
  • Gel pack material: Single layer of 30-micron thick polyester fabric which is durable, lightweight and environmentally friendly
  • Gel pack straps: elastic with Velcro ends

Measurements:

  • Classic gel pack (not including the straps): 37.5 x 14.5cm
  • Elastic gel pack straps (attached to the gel pack): 24 x 5cm each when relaxed

User & Safety Instructions

Safety

  • Do not use gel pack directly on skin, (use The Hug Cover).
  • Regularly inspect your gel pack for any signs of damage or leaks. Do not use if damaged.
  • Do not overheat in the microwave, as this can cause the gel pack to burst.
  • Do not use on broken skin.
  • Discontinue use if irritation occurs.
  • Children must be supervised by a guardian when using the gel pack to ensure safe use.

Cold Application

  1. Place the gel pack in the freezer as flat and even as possible for at least 2 hours.
  2. Do not apply the gel pack directly to the skin. Insert into The Hug Cover before use.
  3. For safety reasons, it's important to apply The Hug cold for no more than 20 minutes at a time. Repeat every 45-60 minutes as needed.
  4. Store the gel pack in the freezer when not in use for cold application.

Hot Application

BOILING WATER METHOD
  1. Boil 4-5 litres of water.
  2. Remove the pot from the heat source.
  3. Place the gel pack in the water for 10 minutes. You can secure each strap to your container with pegs to keep the straps out of the water.
  4. Carefully remove the gel pack and dry it with a towel.
  5. Gently place The Hug Cover on before applying it to your body.
  6. Do not apply the gel pack directly to the skin. Insert into The Hug Cover before use.
MICROWAVE METHOD

Note: Microwave ovens vary in power, so you will need to determine the correct heating time for your microwave oven with care. To avoid burns or damage to the gel pack it is best to start heating cautiously and gradually increase the time to achieve the desired heat.

  1. Lay the gel pack flat in the microwave with or without the cover, ensuring the gel is evenly distributed. Fold the straps in and place the gel pack so it rotates freely without touching the walls inside the microwave.
  2. If the gel pack is at room temperature, heat on high for 30 seconds (times will vary depending on microwave power) and let it stand for 30 seconds. It is important not to let the gel pack bulge; if it does, stop immediately to avoid bursting.
  3. If frozen, heat on high initially for 45 seconds, and let stand for 45 seconds before heating further to desired temperature.
  4. If additional heating is needed, turn over the gel pack and heat in 10-20 second increments, checking after each increment until the desired temperature is achieved (check to ensure the gel is still evenly distributed).
  5. Once the gel pack is heated to the desired level, ensure The Hug Cover is on the heated gel pack before applying it to your body to avoid burning the skin.

Important Care Information

Classic gel pack:

  • Store gel pack in a clean, cool, dry place when not in use. Or store it in the freezer as flat as possible for convenient ice pack use when needed.
  • To clean your gel pack, wipe gently with a cool damp cloth. Do not use chemicals to clean your Hug gel pack.

**Do not put your gel pack in the washing machine or the dishwasher.

Shipping & Exchange

Shipping & Exchange

 

At The Hug, we want you to feel completely confident with your purchase.
If for any reason you're not satisfied, we've got you covered. 

Returns
You can return your unused Hug within 30 days of purchase for a full refund. Just ensure it's in its original condition, with packaging intact. Return shipping costs are the customer’s responsibility. 

Exchanges
Need a different size or product? No problem! We offer exchanges within 30 days, provided the product is unused and in its original packaging. Shipping costs for exchanges are on us! 

Refunds
Once we receive your return, we’ll process your refund within 7 business days. Refunds will be issued to your original payment method. 

Faulty Items
If you receive a faulty product, please contact us within 7 days of receiving it, and we'll arrange for a replacement or full refund, including any shipping costs. 


Shipping Information 
We aim to get The Hug to you as quickly as possible, wherever you are in the world!   

New Zealand
Urban Areas
: Free shipping on orders over $50. Orders under $50 have a flat shipping rate of $7
Rural Areas: Flat rate of $7 for all rural deliveries. 
Standard delivery times from the time it leaves us: 2-5 business days for urban areas,
and 3-7 business days for rural locations.  Please expect delays to delivery between 17 Dec - 6 Jan.

Australia
Flat rate of $22 for all orders. Free delivery on orders over AUS $150.
Delivery times: 10-15 business days. Please expect delays to delivery between 17 Dec - 6 Jan.

Rest of the World
Shipping rates are quoted when you enter your address during check-out. Delivery times: 10-20 business days. Please expect delays to delivery between 17 Dec - 6 Jan.

Please note: Shipping times can vary due to customs processing in your country.
We will provide tracking for all international orders. 

The Hug is a therapeutic device for hot and cold therapy. It is not intended to diagnose, treat, cure, or prevent any medical conditions. Always follow instructions for safe use.