The Hug - Classic Gel Pack
The Hug - Classic Gel Pack
The Hug - Classic Gel Pack
Large gel pack only
Need an extra gel pack? Great idea!
Having a second gel pack means you’re always ready. Keep one in the freezer for instant cold therapy, while the other stays warm and ready for day-to-day soothing comfort. It’s the perfect way to stay prepared and never miss a moment of relief.
Our Classic gel pack sold separately, delivers reliable hot or cold therapy for targeted comfort. Ideal for larger areas like the back, stomach, shoulders and hips. Commonly used to ease sore necks, tension headaches, muscle fatigue, and general aches. Hot or cold therapy is also widely applied in managing symptoms associated with arthritis, post-surgery recovery, and everyday discomfort.
Always read instructions before use and avoid direct contact with skin.
Heat it up or Cool it down in 3 easy ways
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Specifications
User & Safety Instructions
Important Care Information
Shipping & Exchange
Shipping & Exchange
At The Hug, we want you to feel completely confident with your purchase.
If for any reason you're not satisfied, we've got you covered.
Returns
You can return your unused Hug within 30 days of purchase for a full refund. Just ensure it's in its original condition, with packaging intact. Return shipping costs are the customer’s responsibility.
Exchanges
Need a different size or product? No problem! We offer exchanges within 30 days, provided the product is unused and in its original packaging. Shipping costs for exchanges are on us!
Refunds
Once we receive your return, we’ll process your refund within 7 business days. Refunds will be issued to your original payment method.
Faulty Items
If you receive a faulty product, please contact us within 7 days of receiving it, and we'll arrange for a replacement or full refund, including any shipping costs.
Shipping Information
We aim to get The Hug to you as quickly as possible, wherever you are in the world!
New Zealand
Urban Areas: Free shipping on orders over $50. Orders under $50 have a flat shipping rate of $7
Rural Areas: Flat rate of $7 for all rural deliveries.
Standard delivery times from the time it leaves us: 2-5 business days for urban areas,
and 3-7 business days for rural locations. Please expect delays to delivery between 17 Dec - 6 Jan.
Australia
Flat rate of $22 for all orders. Free delivery on orders over AUS $150.
Delivery times: 10-15 business days. Please expect delays to delivery between 17 Dec - 6 Jan.
Rest of the World
Shipping rates are quoted when you enter your address during check-out. Delivery times: 10-20 business days. Please expect delays to delivery between 17 Dec - 6 Jan.
Please note: Shipping times can vary due to customs processing in your country.
We will provide tracking for all international orders.
The Hug is a therapeutic device for hot and cold therapy. It is not intended to diagnose, treat, cure, or prevent any medical conditions. Always follow instructions for safe use.